Didier Cornet

Supervision of the French part (4 team leaders, 60 agents) of an international technical support. Measure and ensure on daily basis the targets achievement: Service level, AHT, Abandon rates, adherence, First call resolution, quality of service?. Create, implement and follow up action plans to improve the previous metrics. Coach and give guidance to the team leaders. Generate reports. Define and request needed trainings for the team. Ensure daily communication by phone and by mails with the client and the upper management.

Direct sales of cars to private and professional customers.

prospection, telemarketing, sales, recruitment of new collaborators, management of a regional Sellers' team. Definition of objectives and incentives, implementation of campaigns to increase the team productivity, ensure and increase the motivation of the team.

Direct sales of domestic alarm systems for private and domestic customers: prospecting, telemarketing, presentations to customers including needs definition, argumentation and closing with contract. After sales follow up, generation of referrals from existing customers,?